Q&A

Frequently Asked Questions (FAQ)

Welcome to FixIt – your go-to shop for smart tools and repair solutions! Below are answers to some of the most common questions from our customers.

📦 Orders & Shipping

Q: How long will it take to receive my order?
A: Orders are typically processed within 1–2 business days. Delivery times vary depending on your location:

  • USA & Canada: 5–10 business days

  • Europe: 7–12 business days

  • Rest of the world: 10–15 business days

Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your order in real time.

Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location.

💳 Payments & Billing

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Q: Is it safe to purchase from your website?
A: Absolutely. Our website is SSL-encrypted and 100% secure. Your payment information is never stored or shared.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days of delivery for a return or exchange.

Q: How do I request a return?
A: Simply email us at fixitshop2025@gmail.com with your order number and reason for return. We’ll guide you through the next steps.

Q: Are return shipping costs covered?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

🛠️ Product & Support

Q: How do I know if a product is compatible with my device or needs?
A: Each product page includes detailed specifications and compatibility notes. If you’re unsure, feel free to contact us before purchasing.

Q: I received a damaged or faulty product. What should I do?
A: We're sorry to hear that! Please send us a photo and your order number at fixitshop2025@gmail.com, and we’ll take care of it as soon as possible.

📬 Contact Us

Q: How can I reach FixIt for more help?
A: You can contact our customer support team anytime at:
📧 fixitshop2025@gmail.com
We aim to respond within 24 hours (Mon–Fri).

💡 Still have a question?
Don't hesitate to reach out. We're here to help!